General Questions

Quick access to commonly asked questions regarding Global Wizard

Can my company add our logo to documents?
Yes! Your company logo can be added to your company’s profile so it is auto-generated on various documents. See the attached logo guideline document. This...
Fri, 8 Dec, 2023 at 10:28 AM
How do I Apply Blanket Dates to Free Trade Agreements
Free Trade Agreements have fields to include applicable blanket dates for products. To utilize these fields, the shipment must be set for the appropriate ...
Tue, 8 Aug, 2023 at 5:19 PM
How do I change my password in Trabex?
  Follow the instructions below to reset your password. Username:  <<your email address in Trabex>> Go to this URL: https://gwiz.e...
Tue, 8 Aug, 2023 at 5:19 PM
How do I get Adobe Reader to view .pdf files?
Documents generated as well as user guides and other help documents in Trabex are in .pdf file format. In order to view .pdf documents, your computer must ...
Tue, 8 Aug, 2023 at 5:19 PM
How long are shipment records and documents kept in Trabex?
Trabex stores shipment records and documents for a period of at least of seven years. This is inline with government data retention policies. The infor...
Tue, 8 Aug, 2023 at 5:20 PM
How to add a new user in Trabex for Shipment Wizard
There are two parts to adding a new user in Global Wizard. 1. Adding the new user to the user management database within the Restricted Parties application...
Fri, 8 Dec, 2023 at 10:35 AM
How to add a new user to the Trabex Restricted Party Screening Application
Video instructions: How to add a user to Trabex Restricted Party Screening Application To add a new user to the Trabex Restricted Party Screening applic...
Tue, 8 Aug, 2023 at 5:20 PM
I'm not receiving automated reports in my email. What's going on?
If you are not receiving emails or automated reports from Trabex, please follow the steps below. Check your spam and junk mail folders. This is the mos...
Tue, 8 Aug, 2023 at 5:20 PM
My Trabex dashboard has ads and other third-party content. Is this normal?
Trabex does not and will never allow ads or third-party content within the application. Contact your IT department as your computer may have been infect...
Fri, 8 Dec, 2023 at 10:38 AM
What documents can my company logo be used on?
The following documents will generate your company logo if it is loaded into the system. Standard Shipments INVOICE L INVOICE P CI LANDSCAPE NO CU...
Fri, 8 Dec, 2023 at 10:46 AM